Purple Butterfly

a contradiction

Wednesday, March 08, 2006

We just had our team meeting and guess what? I received the highest AHT so which means that I failed that metric. Today is my 16th month working as an online travel agent and still fail that part of the metric? The metrics are as follows: AHT should only be 9:30, CSAT of 85%, sched ad of 97% and QA of 91%. I never considered myself mediocre in my job or that I don't have what it takes to be the best agent ever but why fail again and again when it comes to productivity? So, let my soul-searching begin. In my line of JOB, we have such a thing called ACW or read as AFTER CALL WORK. Each time I press that button means that I am wrapping up a case that I am currently working on or I am just finishing up documenting a call that just ended. Ever since I discovered that I can go on ACW for as long as 15 minutes, I have been unable to resist pressing the button after each and every call that only adds to my AHT. I am reminded from when I was having my training to only press ACW when the call is very difficult. There are a lot of factors that contribute to my high AHT and not just my pressing of ACW. I failed AHT and it's not because I do not know how to handle the calls or my callers or that I am having some communication problems, I failed because I am becoming lazy. Why am I going into such lengthy details about my AHT and about failing that metric. The truth is, I lack the drive nor the passion to work. I feel as if I am merely dragging myself everyday doing the same kind of thing. I remember telling my bestfriend that I cannot imagine working in an office where I am expected to do the same kind of job every single day. I want to be FREE, to be out there in the world, whether I am saving whale sharks or saving people's lives. I just want to get out from this box that I am in right now. But sadly, I am left with no choice. There are reasons that I must stay and of which I cannot disclose in this blog. Let me put it simply that I need this job to survive everyday life. Just a few more months or a year perhaps and I will soar high. High! My life has been a contradiction and I am a contradiction myself. I struggle to keep the motto: "bloom where you are planted..." but from where I am planted right now? Please, I am far from blooming, I am actually wilting... I don't want to make excuses cause I know deep inside that I can be the best if I only try. I don't want to be content just failing or barely making it, I want to do more than that and be one of the best. I want my family and friends to be proud and most of all, to leave a legacy...

Butterfly Tales
9:50 PM

~~~

Comments:

<$BlogCommentBody$>

# posted by (0) comments